Center Business Intelligence Software – Provide self-service capabilities for your end-users and leverage analytics as part of your standard workflow, allowing more data-driven decisions.
Designed for embedded BI, providing ad-hoc reporting, interactive dashboards, scheduling, and delivery tools within any internal or commercial app.
Center Business Intelligence Software
The versatile platform provides flexible deployment and integration. Its open API integrates with any business or internal application.
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Analytical expressions are user-friendly and have built-in analytical functions for RFM, correlation analysis, financial functions and more.
Streamline your operational and transactional reporting processes. Take advantage of the powerful and fast reporting engine to develop complex interactive reports.
With self-service BI, eliminate your reliance on IT departments and data analysts. Self-service BI allows every end-user (from code-first to code-free):
Fully customizable, embed it as a portal into your application to give your users the ability to easily create, design, share, export, and distribute dashboards and documents.
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From a single licensed server, an organization can embed the enterprise across an unlimited number of applications with a limited number of end users. Server-based licensing allows you to:
For users who may not be familiar with a BI tool or who have never used one, there are a number of features that ensure they are successful.
If you’re planning on adding BI features to your software application, there are several things to consider, including what capabilities to offer and how to best incorporate them…
Learn how to create business intelligence reports in this comprehensive guide. Find out the goals of BI reports, best practices, and why you need them…
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“The low TCO (was cost-effective for us), the support, the ease of use, the availability of the product, and how quickly we could get up and running with it.”
“Enterprise worked as designed and is completely web-based – no desktop tools required. In my use, it has encountered no issues and all scheduled reports have been generated and delivered flawlessly. “
“Enterprise-grade report server with comprehensive report design functionality packaged in a web-based designer with access to excellent product support from the GrapeCity team.” Contact centers are the backbone of many organizations, serving as the primary point of contact for customers seeking support. Help, or information. Organizations are increasingly turning to Business Intelligence (BI) solutions to ensure that contact centers are working efficiently and providing high-quality service to customers.
Skills Development Program
Contact center BI involves the use of data and analytics to gain insight into the performance of contact center operations, agents, and customers. By collecting data from a variety of sources such as call logs, customer interactions, agent performance metrics, and customer feedback surveys, contact center managers can gain a deeper understanding of their operations and make data-driven decisions to improve them.
One of the major benefits of contact center BI is improved customer satisfaction. By analyzing customer interactions and feedback, contact centers can identify areas of improvement and make changes to better meet customer needs and expectations. For example, by analyzing call logs, contact centers can identify common problems or complaints experienced by customers and take steps to resolve these problems.
Another benefit of contact center BI is increased operational efficiency. By monitoring and analyzing key performance metrics such as average handle time, call volume and call abandonment rates, contact center managers can identify bottlenecks in the contact center process and make changes to improve efficiency. For example, if a particular agent is consistently taking longer than average to handle calls, contact center managers can provide additional training or coaching to improve the agent’s performance.
Contact center BI can also help increase agent performance. By monitoring and analyzing agent performance metrics such as first call resolution rate, customer satisfaction scores and average handling time, contact center managers can provide training and coaching opportunities to help agents improve their skills and provide better service to customers. Can identify. For example, if an agent is consistently receiving low customer satisfaction scores, contact center managers can provide additional training on customer service skills.
Business Intelligence Jobs
Ultimately, contact center BI provides contact center managers with valuable insights that can be used to make better decisions. By analyzing data on call volume, call types, and agent performance, contact center managers can make data-driven decisions to improve operations and better meet customer needs. For example, if call volume is consistently high during a particular time of day, contact center managers can adjust staffing levels to better meet demand.
Ultimately, contact center BI is a powerful tool for organizations that want to improve the performance of their contact centers. By collecting and analyzing data on operations, agents and customers, contact center Puerto Rico managers can identify areas of improvement and make data-driven decisions to improve efficiency, enhance agent performance and improve customer satisfaction . With the right BI tools and techniques, organizations can gain competitive advantage by providing higher quality service to customers and improving their overall operations. ,
Insight is certified as a Minority Business Enterprise with the flexibility to provide BPO contact center services from Puerto Rico, Dominican Republic and Colombia.
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Business Intelligence Software For Retail Industry
Candela BI’s default management dashboard provides a combined view of all relevant KPIs and trends. The dashboard shows both historical and real-time metrics for key performance indicators and data points.
Drill-down functionality allows users to view more detailed data by selecting the ‘View as Table’ option. Relevant data points and visualizations are shown in tabular form for more actionable insights.
Create customized dashboards by either building a dashboard from scratch or pinning the metrics and data graphics you need and saving them to a new dashboard.
Dashboards show visualizations for various KPIs. Various color-coded graphics such as bar charts, line charts, pie charts and more complex graphics such as scatter charts, filled maps, etc. are used to show performance.
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Data filters and slicers allow users to customize the date range and add more data fields to a particular page or all pages of the dashboard, and also filter it on other parameters.
With Candela Business Intelligence software, detailed Excel analysis can be performed on reports saved in Excel format. QR code of a certain report can be generated
When you log in to your Business Intelligence account, you will find the BI dashboard displaying a variety of information such as store performance, sales performance, profitability analysis, and detailed analysis of promotions and discounts, shrinkage, etc.
The dashboard will provide a bird’s eye view of your business’s performance showing where it stands in terms of ideal performance indicators.
Imágenes De Contact Center Business Intelligence
Regular and immediate access to this type of information can indicate where you need to focus and what types of decisions you should make.
Yes you can do it. Candela Business Intelligence offers drag-drop options to create your own reports and dashboards.
Business Intelligence data is usually one day old. Every day, at midnight, data is transferred from Candela to the Business Intelligence system. Whenever we take reports we get data till yesterday midnight.
Candela BI, like any other business analytical software, works on the ETL (extraction, transformation and loading) model. The data is transformed into a separate structure that is used for reporting. This makes BI reporting much faster.
Data Center Performance Management Software
Candela BI is built using Microsoft Power BI. Accessing data from Microsoft Power BI Cloud requires a Microsoft user license ($10 per user per month).
You can contact us on our helpline number. Our support team will guide you through the entire process.
Yes. For trail runs, you will need a Microsoft Power BI account. Visit the Microsoft Power BI site and create it for free by clicking the ‘Try Free’ button. If you wish, you can also ask our team to create a test account for you. Business Intelligence (BI) Reporting is the process of using BI reporting software to gather and analyze data from various systems to pinpoint and visualize operational insights. BI reporting helps organizations improve decision-making processes and boost business performance. BI reporting tools pull data from multiple sources, such as your CRM or systems of record, sales and revenue tracking platforms, omnichannel suites, and project management dashboards, to name a few.
Managed reports are prepared by technical experts such as data analysts and shared periodically at specific intervals such as day, month or week to track progress on specific KPIS and metrics. Ad-hoc reporting allows non-technical teams to create on-demand reports with the help of business intelligence solutions.
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Our integrated analytics solution is tailored to the needs of the modern contact center. Instantly access over 150 out-of-the-box reports, then create
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