Business Intelligence Software Expense Contrast – What is the best business intelligence (BI) tool? What makes it the best? What do existing customers think of their BI tools? Is it the best business intelligence software for my business too? Which criteria are most important when comparing BI tools? Is superior functionality the main factor to consider? Or are aspects like vendor and implementation support just as important? And how do independent analysts rate different business intelligence solutions?
Comparing BI tools is not an easy task. Especially since there are so many products on the market, all promising to deliver all kinds of business benefits while also solving all kinds of problems.
Business Intelligence Software Expense Contrast
Of course, companies looking for a new business intelligence software tool can be overwhelmed by all the options and promises made by vendors.
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To make it easier to compare and find the best tool for your company, this article aims to give you a balanced view of what BI users – as well as BARC analysts – have to say about the top business intelligence products and market analysis.
Combining our in-depth knowledge of current BI and analytics software tools with one of the largest databases of user reviews for business intelligence software, we aim to guide you through the first steps in finding the best tool for your company.
We believe a combined view of user feedback and in-depth analyst perspective is necessary to fully appreciate how business intelligence software tools compare to each other and understand which ones are best for your company.
The interactive dashboard lets you compare two business intelligence tools. The comparison is based on aggregated KPI results from The BI & Analytics Survey 23. See how they stack up against each other by selecting a peer group and then two business intelligence software products of your choice.
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*Graphs generated with this tool summarize the collective opinion of a group of end users and do not necessarily reflect the views of BARC. Judgments of superiority or non-individual products should not be based solely on these tables. Many of the products shown are not directly comparable to each other, so care should be taken to ensure meaningful comparisons are made.
We’ve analyzed over 30,000 user reviews of BI software. Here are the six most important things we learned.
More about our research methodology, research sample and how we categorize and score BI and analytics tools.
No one knows more about a business intelligence tool’s real-world performance than the customers who are already using it. Very often, they find that the products do not live up to expectations or that the seller does not properly support their product. Therefore, when comparing BI software, there is almost nothing more valuable than user reviews.
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This is where Research BI & Analytics comes in. Collecting feedback from business intelligence and analytics software users every year for the past 21 years, the BI & Analytics Survey provides detailed analysis of which software products receive the best user ratings. This year, the BI & Analytics Survey is based on analyzing the real-world experience of 1,951 respondents with 1,723 answering a series of detailed questions about their use of a named business intelligence software tool.
It is the largest and most thorough fact-based analysis of the BI and analytics software market available today, using over 20 years of experience to analyze market trends and challenge some of the myths surrounding the business software industry intelligence.
This edition features a wide range of software tools, not only from the well-known business intelligence giants, but also niche products from much smaller vendors and open source vendors that usually don’t get much publicity, but which, in many cases, offer excellent value to customers their.
In total, the BI & Analytics Survey compares 24 business intelligence tools (or product groups) in detail. To be included in the detailed analysis, a tool requires at least 30 user reviews.
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Because not all business intelligence tools are the same, we use peer groups to ensure that similar products are compared to each other (see below for more information on peer groups). Groups are necessary to allow fair and useful comparisons of potentially competing solutions.
The BI & Analytics Survey 23 examines the choice and use of BI products among users across categories (KPIs) including
Different readers will have their own opinions about which of these KPIs are important to them. For example, some people consider fast search performance to be critical, while others may consider recommendation or innovation to be more important.
Therefore, we believe that reducing KPIs to a single overall score is too simplistic to be useful when looking for the best business intelligence software to suit your needs. In our view, there are at least four critical KPIs when it comes to comparing user-side BI tools. They consist of 28 individual key KPIs:
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Business Value is perhaps the most important KPI, focusing on the ultimate benefits of BI projects. Business benefits are the real reason for doing any BI/analytics project. Business intelligence that does not deliver broad business value is redundant.
The Business Value KPI shows how a successful BI software product can deliver these benefits in the real world. The KPI combines Business Benefits, Project Success and Project Duration.
Providing a superior user experience is more important than ever. BI professionals don’t want to have to spend a lot of time figuring out how a product works, trying to learn interfaces, or waiting for a query to complete. With the current vogue for flexible and self-service BI capabilities and the increasing need for users to access a variety of data sources, the user experience of a BI tool is important to many organizations.
To measure the quality of a BI tool’s user experience, we combine the Self-Service, Ease of Use, Flexibility, Query Performance, Performance Satisfaction, and Sales Experience KPIs.
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KPIs. These factors are clearly linked: If one is missing, then the importance of the others is emphasized.
The KPI provides insight into how BI tools perform in a competitive selection process as well as the strength of a product’s market presence. It combines it
Identifying business intelligence software for comparison involves understanding which tools have done well in other organizations’ product choices. This enables users to weed out ‘losers’ early in the selection process.
Only products with at least 20-30 samples (depending on the KPI) for each of the questions feeding the KPI are included.
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For quantitative data, KPIs are converted to a scale of 1 to 10 (worst to best). A linear min-max transformation is applied, which preserves the order and relative distance between product scores.
Not all BI tools are alike. Some are reporting-heavy, while others are better suited for dashboards or analytics.
Results from the BI & Analytics Survey show the types of capabilities respondents use with BI and analytics tools. Standard and enterprise reporting are at the top of the list, followed by ad hoc query. The least popular BI capability this year is advanced analytics (ie, predictive analytics or data mining), although it has the highest “planned” rates, with 48 percent of respondents planning to start using advanced analytics in the future.
Peer groups are primarily based on survey results. They take into account how customers say they use business intelligence software, which can vary greatly between different products. But we also include the experience and judgment of BARC analysts in making decisions about the teams.
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Peer groups are simply a guide for the reader to make it easier to compare BI tools and show why individual products return such disparate results. They are not meant to be a judgment on the quality of the tools.
Some products appear in more than one peer group. We use these peer groups consistently in our analysis, as well as in The BI & Analytics Survey Analyzer.
The point for peer groups is to make sure that the comparisons of BI tools we do in research make sense. The products are grouped together as we would expect them to appear in a short list for choosing business intelligence software.
To make a proper choice, a buyer should first segment the market into the types of tools that suit the business’s requirements. Peer groups are meant to help with this task.
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BI & Analytics specialists are software vendors that focus exclusively on BI and/or analytics. Often, they only have one product in their portfolio.
Business software generalists have a broad product portfolio that is not limited to BI and analytics, including most (or all) types of enterprise software for a variety of business requirements (eg ERP).
Includes products from companies with $200M+ annual revenue and truly international reach (partner ecosystem, on-premise locations, global facilities and revenue).
Products in this peer group are typically (but not exclusively) used in large enterprise-scale scenarios and/or deployments with large numbers of users and data
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